RF Tools support
Help with your account or app
RF Tools is available to authorized RF Transparent personnel. Use the guidance below for common sign-in, connection, location, and notification issues.
Sign-in help
Use the work email and password provided by your manager. Google sign-in is available in a regular browser, but the iOS app uses email and password.
If your password is missing or your account is not authorized, ask a manager to confirm your employee profile and access.
Connection problems
Confirm Wi-Fi or cellular data is available, then use Retry. The app shows an offline recovery screen when the live service cannot load.
Clock and report actions are not saved as successful while offline.
Location and clock-in
Open iOS Settings, choose RF Tools, and allow location while using the app. Return to RF Tools and try clock-in again.
For an inaccurate or outside-workplace result, move to an open area near the approved store and request a fresh location.
Face ID and notifications
Set up Face ID, Touch ID, or a device passcode in iOS Settings to unlock a returning signed-in session.
Notification access can be changed at any time in iOS Settings without affecting normal app access.
Contact support
Include your name, app version and build number from More, the screen you were using, and what happened. Do not email passwords or sensitive customer information.
15041074 Canada Inc., operating as RF Transparent67 Westmore Drive, Unit 19Etobicoke, Ontario, Canada+1 416 613 4388info@glass-railing.comEmail supportFor information about how the app handles personal information, read the RF Tools Privacy Policy.